Metn Highway - Bsalim

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Refund policy

Refund Policy
Return and Refund Policy for Euroship S.A.R.L

1. Overview

At Euroship S.A.R.L, we are committed to ensuring customer satisfaction and protecting against fraud. We want you to have a smooth and reliable service experience. This Return and Refund Policy outlines the terms and conditions under which you may request a return or refund for products or services purchased through us.

2. Return Period

You may request a return within 48hours of receiving your order. Otherwise you can request an exchange within 7 days

3. Return Options

A. Return Process

If you are not satisfied with your purchase and wish to return a product, please follow these steps:

  • Contact us through one of the following methods to initiate the return process:
    • Call us at +961 30 79251
    • Email us at euroshiplb@gmail.com
    • Message us through our official social media channels
  • Provide a reasonable explanation for the return request

Our team will guide you through the return process, including packaging instructions and the return address.

Once we receive the returned product and inspect it to ensure it meets the eligibility criteria (see Section 4), we will process your return.

B. Refund Process

If your return request is approved, we will process the refund based on the following conditions:

  • Full Refund: If the issue with the product is our fault or if it arrives damaged during delivery
  • Partial Refund: In some cases, we may offer a partial refund if only part of the order qualifies

4. Eligibility Criteria

To be eligible for a return and refund:

  • The product must be in its original working and physical condition, as verified by our records when it left our facility
  • You must provide a reasonable explanation of the issue

5. Non-Refundable Items

There are no non-refundable items unless explicitly stated at the time of purchase.

6. Refund Processing Time

We aim to process refunds within 7 days after receiving the returned item. Depending on your payment method or bank, it may take additional time for the refund to appear.

7. Denial of Return or Refund

We reserve the right to deny a return or refund request if:

  • The product has been damaged due to misuse or mishandling by the customer
  • The product was damaged or lost after delivery

8. International Orders

We currently only sell and ship within Lebanon. International orders are not accepted.

9. Special Promotions

During promotions or special events, extended return periods may apply. Please refer to the specific promotion terms for details.

10. Damaged or Defective Items

If a product arrives damaged or defective, we will accept the return and offer:

  • A full refund, or
  • A replacement (based on your preference)

11. Contact Information

For any return or refund inquiries, please contact:

Euroship S.A.R.L
📧 euroshiplb@gmail.com
📞 +961 30 79251
📍 Bsalim, Metn, Lebanon